Shipping policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes TheGivenGet to import the goods on his behalf. Further, the consignee/buyer agrees TheGivenGet may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.


PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take up to 2 business days to process. This is just an estimate and doesn't include weekends or holidays.


SHIPPING RATES & TIMELINES

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.


SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from thegivenget.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.


DELIVERY CLAIMS

If you experience a non-delivery or your tracking information indicates that your package was delivered but you did not receive it, please contact us within 10 days to file a claim.

We will assist you in coordinating with the shipping carrier to complete the claims process. Please note: claims may take up to 30 days to process, depending on the carrier.

TheGivenGet is not responsible for packages marked as "delivered" by the carrier. Refunds or credits will not be issued for such cases if the carrier confirms delivery.

Please ensure your shipping address is accurate at the time of purchase. We deliver to the address provided at checkout and cannot be held responsible if an incorrect or incomplete address is given. If the package is delivered to an incorrect address due to an error in the address provided by the customer, the customer will need to repurchase the item to have it shipped to the correct address.


OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock if you so desire, otherwise when the item is back in stock we will ship it to you.


RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our brand, TheGivenGet reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, TheGivenGet reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.


Similarly, TheGivenGet reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.